uk-based bank
How a UK-based bank used AI to increase operational efficiency
This guidance is part of a wider collection about using artificial intelligence (AI) in the public sector. The SQ team is responsible for reviewing the sale of financial products for regulatory compliance. Currently the team is required to check a sample of 10% to 15% of completed sales. A team of 120 reviewers had to look at more than 10 different data sources and 180 data points to find and extract the information they needed to complete the audit. Each review took around 4 hours.